FREQUENTLY ASKED QUESTIONS

Yes, we are committed to offering our customers only 100% genuine and original products. And Shoppy Store only offers 100% unused products.

Please send us an email on info@shoppy.lk if you think a product listed on our website does not fulfill these standards.

There are no hidden costs or charges when you order from Shoppy Store. All costs are 100% visible at the end of the checkout process. Products prices can vary only on your delivery option. Anyway total price will show when you make your payment. There is no any cost after make your payment.

We have more trusted & secured various payment options. There is no worries about your payment details. All are secured with us. Here is the our payment methods.

  • Credit & Debit Cards
  • Bank Transfer
  • Cash on Delivery
  • eZ Cash & mCash

Credit & Debit card payment transaction will be taken care of by our trusted partners PayHere. They are truly professional with a very secure and reliable system. If you meet any trouble with the payment process, please contact us via email (info@shoppy.lk) then our supporters will instruct you what to do.

If a warranty is offered on a product, the warranty period will be displayed in description on the product page. If you want claim your warranty please contact our support team (0772599499 / 0717899499)

Yes, Having a Shoppy Store account helps us to make your shopping experience fast, secure and convenient. You can create your own account in Shoppy Store by few simple steps. Click here to create your account now

Pre-payment is 100% safe and easy. However, Shoppy Store also offers you the possibility to pay through Cash On Delivery (COD). With COD, you can pay in cash to the delivery agent upon receipt of your order.

Note:

  • Some Items may not be available for COD
  • Gift cards or vouchers cannot be used to make COD payments

Yes, If your item is not match with description or if it is damaged then you can return your item and you will eligible to get refund or new item.

Conditions for Returns

  1. The product must be unused and unwashed. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Shoppy Store packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.